Shipping Policy

The checkout identifies the shipping destinations and services available for your selected products. A delivery option may be unavailable for a particular address, product, or destination.

Some powered devices or products containing batteries are subject to carrier or destination restrictions. The available checkout options reflect the shipping method offered for the order.

Shipping charges, any applicable free-shipping offer, and taxes collected by the store are displayed before payment. A free-shipping offer applies only when its stated conditions are met.

We do not add an unapproved shipping charge after you complete checkout. If the selected service cannot be provided, we will contact you to agree on an alternative or arrange the appropriate cancellation and refund.

Processing is the time needed to prepare an order for dispatch. Transit begins when the carrier receives the parcel. Any stated processing period and delivery estimate should be read separately.

Use the estimates provided at checkout or with your order confirmation for the products and destination you choose. Carrier scans, customs processing, public holidays, weather, and other disruptions may affect transit; an estimate is not a guaranteed arrival date unless expressly stated as such.

Where United States law applies, an order with no stated shipment period is subject to the applicable 30-day shipment rule. If we cannot ship within the promised or legally required period, we will notify you, explain the revised timing and your options, and obtain any required consent to delay or cancel and refund the unshipped order.

We provide a dispatch notice and tracking information when available for the selected service. A tracking record may take time to show the carrier's first scan.

If an order is dispatched in separate parcels, we will communicate the parcel information available for that order. Contact support if a tracking record stops updating or the expected delivery period has passed.

Check your recipient name, street address, unit number, postal code, and contact details before payment. Contact support immediately if you notice an error.

We will attempt a correction while processing permits it. Once a parcel is dispatched, a change depends on the carrier's available options. Any necessary additional charge must be explained and agreed before it is applied.

Cross-border orders may require customs clearance. Whether duties or import taxes are prepaid or collected separately depends on the destination and delivery terms presented for your order.

Do not assume that a charge is included unless the order information says so. Contact us before purchase if you need clarification about the delivery terms for your address.

If a parcel is missing, marked delivered but not received, damaged, or contains an incorrect item, contact support with your order number and a description of the issue. For damage or an incorrect item, photographs of the product and packaging can help us review it.

We will investigate with the relevant fulfillment or carrier service and explain the available resolution. A delivery scan alone does not prevent us from reviewing a missing-parcel claim, and our statutory delivery obligations remain in effect.

If a parcel is returned because delivery could not be completed, contact support to review the reason and next steps. We will explain any proposed redelivery charge or refund calculation before proceeding.

Nothing in this policy limits the remedies available when delivery fails because of our error or when applicable law requires a refund.