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Tell us the product name and the detail you would like to understand, such as dimensions, power requirements, permitted use, or compatible accessories. We will address the question using the information available for that model.

Include your order number, the name or email used for the order, and a short description of the concern. For an address correction or cancellation, contact us promptly because the options depend on fulfillment progress.

For a delivery concern, include the tracking reference if you have one and describe what the tracking record or parcel shows.

For a return request, include the item name and reason for returning it. For a damaged, defective, or incorrect item, photographs of the product and packaging may help us review the issue.

Contact us before sending a return. We will provide the appropriate receiving address and instructions; the company's business address is not automatically the returns address.

For a privacy request, describe the request and include enough contact information for us to reply. For a business inquiry, tell us the purpose of the message and the appropriate contact person.

Do not send card security codes, banking passwords, or one-time authentication codes to customer support. Payment questions can be reviewed using an order reference and a description.

Brand Name: Auravell™

Legal Company Name: Hefei Yousi Network Technology Co., Ltd.

Owner: Zhu Zhihai

Business Address: Shop No. 101, Building 17-18, Guanlan Huating, Intersection of Ziyun Road and Qingtan Road, Linhu Community, Hefei Economic and Technological Development Zone, Anhui Province

Customer Support Email: service@auravellea.com

Customer Support Phone: +86 157-1212-2710

Customer Service Hours: 8:00 AM – 10:00 PM Daily