Payment & Security

Auravell™ / Beauty & Personal Care

Payment & Security


Understand your checkout and keep payment details protected.

Last updated: October 9, 2026

Payment methods

Available methods at checkout

Order total

Review before paying

Payment questions

Contact customer support

This page explains payment information for purchases from Auravell™ at auravellea.com. The payment choices available for your order are the methods presented in the store checkout.

01

Available payment methods

Payment methods can vary by country, currency, device, and provider availability. Choose from the options displayed for your checkout. A payment logo or a general reference to a payment method elsewhere does not guarantee its availability for every transaction.

Use a payment method that belongs to you or that you are authorized to use. Your bank or provider may require an additional authentication step.

02

Currency and the final order amount

Check the transaction currency, item prices, shipping charge, discounts, and any taxes collected by the store before confirming payment. These details are displayed in the purchase process.

Your bank or payment provider may apply currency conversion or other fees under its agreement with you. Such fees are separate from the amount charged by our store.

03

Payment processing

Our Shopify storefront uses the payment services selected for the checkout to process transactions. The selected provider handles the payment credentials and may perform authorization, authentication, and fraud checks.

We receive the transaction and order information needed to administer a purchase, including payment status and provider references. The exact handling of card or wallet details depends on the payment service you choose and its privacy and security terms.

04

Protecting your payment information

Complete payment through the store checkout. Do not email or message full card numbers, card security codes, account passwords, PINs, or one-time verification codes to customer support.

No online system can guarantee absolute security. Use a trusted device and network, check the store address, and follow the authentication instructions supplied by your own payment provider.

05

Failed payments and pending authorizations

If a payment is declined, check the details and contact your bank or provider for the reason. A failed checkout may leave a temporary authorization that the provider releases according to its own timing.

If you are unsure whether an order was placed, check for an order confirmation before submitting payment again. Contact support with the order reference or transaction date so we can review the order status.

06

Suspected duplicate or unauthorized charges

Contact support if you believe the store charged you twice or charged an incorrect amount. Provide the order number and a description, keeping sensitive payment details concealed.

If you suspect that your payment account has been used without authorization, contact your bank or payment provider promptly. You may also contact us so we can review any associated order. This policy does not restrict your payment-dispute rights.

07

Refund payments

Approved refunds are normally returned through the original payment method. The Return & Refund Policy explains eligibility and refund processing; the bank or provider controls when an issued refund appears in your account.

If the original method cannot receive a refund, we will discuss an appropriate alternative without requiring you to give sensitive account credentials to support.

Company & Customer Care

The details behind Auravell™

Brand NameAuravell™
Legal Company NameHefei Yousi Network Technology Co., Ltd.
OwnerZhu Zhihai
Business AddressShop No. 101, Building 17-18, Guanlan Huating, Intersection of Ziyun Road and Qingtan Road, Linhu Community, Hefei Economic and Technological Development Zone, Anhui Province
Customer Support Emailservice@auravellea.com
Customer Support Phone+86 157-1212-2710
Customer Service Hours8:00 AM – 10:00 PM Daily

For an order-related request, include your order number and a short description. Contact support for the correct receiving address before sending a return.