Return & Refund Policy

You may request a change-of-mind return within 30 calendar days after delivery. For a qualifying return, the item must be unused, complete with the accessories supplied, and in its original packaging. Protective or hygiene seals must remain intact where supplied.

Keep proof of purchase and provide your order number when contacting support. A request made within the 30-day window is assessed by the date of your request, not by the date on which we reply.

For change-of-mind returns, a personal-care item that has been used on the skin, face, eye area, scalp, hair, or nails, or has had a relevant hygiene seal removed, is generally ineligible. Examples include cleansing heads, trimming heads, massage contact surfaces, and nail-care attachments.

These hygiene conditions do not remove rights relating to a defective, unsafe, incorrect, or misdescribed item. They also do not override a mandatory cancellation or return right under applicable law.

Our published business address identifies the company; it is not automatically the receiving address for a returned product. Contact support for the address and instructions appropriate to your order.

• Email service@auravellea.com with your order number, the item name, and the reason for the request.
• For a product problem, describe what happened and include clear product or packaging photographs where useful.
• Wait for the return instructions and the correct receiving address before posting a parcel.
• Pack the approved return securely and keep the shipping receipt and any tracking information.

Contact us as soon as reasonably possible if a delivered item is damaged, defective, incorrect, or materially different from its description. Keep the product and packaging while we review the issue.

We will assess the problem and provide the repair, replacement, refund, or other remedy available under applicable law and the circumstances. We cover reasonable return shipping where the problem is attributable to us or where the law requires it. The ordinary 30-day change-of-mind window does not shorten mandatory defect or warranty rights.

For an eligible change-of-mind return, you are responsible for return shipping unless we agree otherwise or applicable law requires us to pay. Original shipping charges are refundable where required by law, including where a valid statutory withdrawal right requires a delivery-charge refund.

We do not apply a standard restocking fee. Any legally permitted deduction for a returned item's condition must be explained and supported. We do not impose deductions that applicable law prohibits.

For powered products or items containing batteries, follow the return-carrier instructions supplied for the product.

We will inform you of the outcome after receiving and assessing an ordinary return. Approved refunds are issued to the original payment method whenever possible, normally within 7 business days of approval, unless a shorter legal period applies.

Refund timing for a canceled or unshipped order follows the applicable deadline and does not depend on return inspection. Your payment provider may need additional time to display an issued refund. Contact support if a confirmed refund has not appeared.

We do not replace a refund you are legally entitled to receive with compulsory store credit.

Contact support if you would prefer an exchange. Availability and any price difference must be confirmed before an exchange is arranged.

If you want to cancel before dispatch, contact us promptly. If the cancellation is confirmed, we refund payment for the canceled items. If dispatch has already occurred, we will explain the available return options.

This policy is an additional store return offer and does not limit a mandatory consumer right, withdrawal right, product guarantee, or remedy. Where a mandatory rule gives you a broader right, that rule applies.