Privacy Policy

The information collected depends on how you interact with the store. It may include the following categories:

• Contact and account details, such as your name, email address, telephone number, and delivery or billing address.
• Order and transaction details, such as purchased items, payment status, transaction references, and return history. Payment credentials are handled by the selected payment service.
• Device and browsing information, such as IP address, browser type, approximate location derived from technical data, pages viewed, and cookie identifiers.
• Support communications and information you choose to provide, including product photographs or details needed to investigate an order problem.
• Communication preferences, consent choices, and reviews submitted for publication.

Information may come directly from you, automatically from your interaction with the website, or from service providers involved in a transaction, such as the commerce platform, payment provider, or carrier. We use the information appropriate to the interaction and its purpose.

Where a law requires a legal basis, processing may be necessary to perform a contract with you, meet a legal obligation, pursue legitimate interests that do not override your rights, or act on your consent. Where consent is the basis, you may withdraw it for future processing.

• To receive and fulfill orders, process payments, deliver parcels, and administer returns or refunds.
• To answer questions, investigate delivery or product issues, and maintain customer communications.
• To protect accounts, detect fraud, maintain website functionality, and resolve technical problems.
• To maintain records and meet applicable tax, accounting, legal, and regulatory obligations.
• To send marketing communications when you have chosen to receive them or when permitted by law, and to improve the shopping experience using applicable privacy choices.

The storefront and its integrated services may use cookies and similar technologies to maintain a cart, support checkout, remember preferences, measure activity, or deliver advertising where those features are enabled.

Essential technologies support the requested website service. Where consent is required for optional technologies, the applicable consent choice controls their use. Use any cookie or privacy controls available on the site, and your browser settings, to manage the choices offered. Blocking essential cookies may affect cart or checkout functions.

We disclose the information needed to providers that support the store, such as Shopify, payment processors, hosting or technical services, fulfillment partners, carriers, and professional advisers. Information may also be disclosed when required by law, to protect legal rights, or in a genuine business transfer subject to applicable safeguards.

Shopify provides the commerce platform and may process certain information under its own privacy terms for platform services. If enhanced Shopify data services, analytics, or advertising integrations are enabled, information may also be processed for the purposes associated with those services, subject to the applicable settings and privacy choices.

Some advertising or platform-related disclosures can constitute a sale, sharing, or targeted advertising under certain United States state laws even where money is not exchanged. Where those laws apply to our practices, you may request the applicable opt-out through the site's available privacy controls or our support contact. This policy does not represent that every optional integration is active.

You may unsubscribe from optional marketing emails using the mechanism in the message or by contacting support. Order confirmations, delivery notices, refund updates, and other necessary service messages may still be sent in connection with your order.

We retain personal information for the time reasonably needed for its purpose, including order administration, support, recordkeeping, legal obligations, and dispute resolution. Retention depends on the category and applicable obligations rather than one fixed period for all information.

We use reasonable safeguards appropriate to the information and service, but no system or transmission method is completely secure. Keep account credentials confidential and contact support if you have a concern involving your store account.

The operator is based in China, and the commerce platform and service providers may process information in other countries. Data protection laws can differ between locations. Where applicable law requires safeguards for a cross-border transfer, we use the required contractual or other lawful transfer arrangements.

Depending on where you live and the law that applies, you may have rights to access or obtain a copy of information, correct inaccuracies, request deletion, restrict or object to processing, withdraw consent, or opt out of sale, sharing, or targeted advertising. Where applicable, you may also have rights concerning sensitive information and an appeal of a declined request.

Send a request to service@auravellea.com describing the right you wish to exercise. We may need proportionate information to verify identity or an authorized representative's authority. We will respond within the applicable legal period and explain any exception or refusal. We do not unlawfully discriminate against you for exercising privacy rights.

Where applicable law requires recognition of an opt-out preference signal, a recognized signal such as Global Privacy Control is treated as the relevant choice for the browser or device. Some signals do not identify all accounts or devices, so additional account-specific choices may be available through support.

If you are dissatisfied with our response, you may contact the relevant privacy regulator. Where a statutory appeal right applies, contact support with 'Privacy Appeal' and the request reference.

The store is intended for adult purchasers and is not directed to children. If you believe a child has supplied information inappropriately, contact us so we can review and take the action required by law.

A third-party service or website you choose to use has its own privacy practices. Review the relevant provider's information when using that service.

We may update this policy when the store's practices or legal requirements change and show the revised date on this page. We provide additional notice or obtain consent when the law requires it. Use the company and support details below for privacy questions or requests.