FAQ

Our store focuses on beauty and personal-care essentials, including facial-care tools, hair-care and styling tools, grooming accessories, nail-care tools, makeup accessories, and beauty storage products. The current catalog shows the products available to order.

Read the model's intended use, dimensions, contact surfaces, compatible accessories, and operating instructions. For a powered device, also check voltage, plug or charging requirements, and the permitted conditions of use. Contact support if a detail important to your purchase is unclear.

Cosmetic experience and results depend on the product, individual circumstances, and correct use. General beauty descriptions do not promise a medical outcome or an identical result for every person. Follow the product's suitability and use guidance.

Choose from the payment methods displayed at checkout for your country, currency, and order. Review the final total before payment. Your bank or payment provider may request additional authentication.

Available shipping options and charges are displayed before payment. Use the delivery information shown at checkout or in your order notice for the products and destination you choose. Processing and carrier transit are separate stages.

Review the dispatch notice and any tracking information provided for your shipping service. If tracking is missing, stops updating, or the expected period has passed, contact support with your order number.

Contact us promptly. A change or cancellation depends on whether fulfillment can still be stopped or corrected. If a pre-dispatch cancellation is confirmed, payment for the canceled items is refunded. We explain the available options if the parcel has already been dispatched.

Request a change-of-mind return within 30 calendar days after delivery. The product must be unused, complete, and in original packaging, with relevant protective or hygiene seals intact. Contact support before posting it. The Return & Refund Policy gives the full conditions.

Contact support as soon as reasonably possible with your order number, a description, and useful product or packaging photographs. A product problem is assessed separately from a change-of-mind return. Mandatory consumer rights remain available even where an item was opened or used to discover the problem.

Follow the instructions supplied for your exact model. Wet-use permission, cleaning products, detachable parts, cooling time, and storage conditions differ among beauty tools. Disconnect powered tools when the instructions require it before cleaning or changing attachments.

Contact support first for the receiving address and return instructions for your order. The business address below identifies our operator and should not be treated as an automatic returns destination.

Email service@auravellea.com or call +86 157-1212-2710. Customer service hours are 8:00 AM – 10:00 PM Daily. Include your order number, item name, and a short description so we can understand the request.